Resume - Cliff Hearn

Cliff Hearn
5060 Little Turtle Drive
Birmingham, AL 35242
Home: (205) 981-0992
wchearn3@writeme.com 3535 Colonnade Parkway
North W3C
Birmingham, AL 35243
Work: (205) 977-0408
Cliff.Hearn@att.com

Profile of Qualifications
Results oriented professional with strong management, coordinating, programming and administrative skills. A proven team player and motivating leader with established strengths in communications, innovative thinking, networking, fine details, and timeliness. Over ten years of experience in working with technical and non-technical management, employees, and contractors to realize a team solution that will benefit corporate goals.

Education

1996-Current

Postgraduate Classes - Company Training Program
Java and JSP Programming, Oracle SQL Tuning Techniques, Oracle 9i SQL and PL/SQL, MCSE Classes, MCP, Interactive Web Designing, Introduction to Oracle: SQL and PL/SQL, Access 97, Java Programming, Visual BASIC 4, Relational Database Design, Structured Query Language, Developing Applications Using Informix-ESQL/C

1992-94

Troy State University - Troy, Alabama (BS, November 1994)
Computer Information Science Major
Business Administration Major

1990-92

Berry College - Rome, Georgia

1988-90

Southern Union State Jr. College - Opelika, Alabama

Professional Experience

2008-Current

Technical Architect/Senior Subject Matter Expert, Amdocs (Contact with AT&T)
Implemented FL Extended Area Service (EAS) expansion, adding over 2M calling points while coming in under budget. Migrated/ported and upgraded many applications and systems between LINUX (Red Hat/SuSE) and UNIX (HPUX/Solaris).

2007

Technical Architect, AT&T
Employee commendation for implementing State Commission ordered service restoration to 7 central office switches that were destroyed during Hurricane Katrina; about 4,000 customers were impacted. Implemented expanded local calling area expansions that impacted over 200,000 AT&T customers by giving them larger calling areas. Mechanized system interface to feed billing control data of banded area measured service into SimCall for billing simulations. Implemented a reign wide V&H coordinate upgrade on schedule in spite of multiple roadblocks.

2004-2007

Senior Manager of Pricing Strategy (Senior Programmer/Analyst), BellSouth
Garnered multi-millions in annual benefits by designing data feed allowing BellSouth's billing of switched access usage. Saved Network Services 2.2 annual head count by mechanizing system feeds. Laid the groundwork to create best in class pricing, usage analysis, and carrier access analysis tools for strategic pricing by directing IT equipment ordering (including hardware and software), installation, and configuration of multiple large (1TB) database warehouse layouts (Oracle 8i/9i/10g). Targeted top 20% of high value customers for senior management by coordinating data feeds and assisting in creating ISP/broadband study. Recovered company assets to assist in Hurricane Katrina losses by coordinating building equipment round up. Managed projects, served as team lead, and developed solutions that fit the client specifications and came in under budget. Migrated/ported and upgraded many applications and systems between DOS/Windows (1.3/9x/NT/2000/XP), LINUX (Red Hat/ Mandrake/ SuSE), and UNIX (HPUX/Solaris).

1996-2004

Manager in Usage Analysis (Programmer/Analyst), BellSouth
Reduced internal maintenance by 35% and increased client's update control by designing a customized reporting system, which allows clients access to control their data feeds and reports. Developed applications for updating databases, pushing data to remote sites, customizing reports, downloading data files, and navigating departmental web site. Reduced cost by developing web interfaces and reports to mechanize paper-reporting systems of over 1800 pages that had to be shipped out to multiple office locations across the region. Mechanized system interfaces to allow users a single point web access for multi-system changes including cross system runs, logs, and data transfers.

1995

Contract Programmer/Analyst, Business Ventures Inc. (Contract with BellSouth)
Reduced application system size requirements 92% by developing compression system to take advantage of data structure needs (use structured binary records with bit flags to minimize file size). Reduced manual efforts by 94% by redesigning existing data structures and programs eliminating redundant manual input, providing program efficiency, and guarding against user errors.

1992-94

Lab Assistant/Tutor (Mainframe/PC Environment), Troy State Computer Lab
Answered questions concerning using software (OS's, compilers, utilities, etc.), tutored students in languages, editors, system efficiency, and solved logic problems.

Independent Contractor

2001-Current

Photographer
Captured weddings, birthday parties, family reunions, and other special occasions using a digital still camera to create photo CDs and prints. Digitally edited photos to create customized collages, repair water and time damage, or cleanup red-eye and blemishes per client needs.

2000-Current

PC Repair/System Assistance/Teacher/Tutor
Assisted and taught clients how to resolve software and hardware problems, installations, upgrades, and repairs. Helped clients determine the best system for the required needs and budget. Taught clients how to build websites, home networks, write programs, or use software.

1999-Current

Website Host/Designer/Programmer
Assisted clients to have a better web presence by hosting, designing, and maintaining both business and personal websites.

COMPUTER SKILLS
CURRENT

Skill Name Experience

DOS/Windows 17 years

C 13 years

UNIX 13 years

CGI 12 years

HTML 12 years

LINUX 11 years

JavaScript 10 years

Perl 10 years

Team Lead 8 years

PHP 8 years

Expect 7 years

MySQL 6 years

Oracle 5 years

Project Management 5 years

TOTAL EXPERIENCE

Languages

Assembler, C/C++, COBOL II, Expect, FORTRAN, Java/JavaScript, Pascal, Perl, RPGII, SQL, VBASIC

Databases

Access 2000, dBase IV, Informix, MySQL, Oracle

Operating Systems

DOS, Linux, MVS, UNIX, Vax, VM/ESA, VSE/ESA, Windows 95/98/NT/2000/XP/Vista

Network Applications

IPX/SPX, Microsoft Networks, NetBEUI, NetManage, Novell NetWare, TCP/IP

Web Programming

ASP, CGI, HTML/DHTML, PHP, Microsoft FrontPage, Symantec Visual Page

Web Related

Apache, Internet Explorer, Netscape, Netscape Enterprise Server

Word Processors

AmiPro 3.0, MS-Word XP, Norton Editor, Professional Write, VI, WordPerfect 6.0

Spreadsheets

As-Easy-As 3.01, Microsoft Excel 2000, Lotus 1-2-3 97, QuatroPro 4.0, VP Planner

Utilities

DJM, FTP, FTP Server, Gzip, Kermit, Norton Utilities, pcAnywhere, PC Tools, Pkware, Telnet, VNC, WinZip, X Windows

Others

Batch Script, JCL, JECL, Shell Script

Home: www.WCH3.net

Education
1996-Current	Postgraduate Classes - Company Training Program Java and JSP Programming, Oracle SQL Tuning Techniques, Oracle 9i SQL and PL/SQL, MCSE Classes, MCP, Interactive Web Designing, Introduction to Oracle: SQL and PL/SQL, Access 97, Java Programming, Visual BASIC 4, Relational Database Design, Structured Query Language, Developing Applications Using Informix-ESQL/C
1992-94	Troy State University - Troy, Alabama (BS, November 1994) Computer Information Science Major Business Administration Major
1990-92	Berry College - Rome, Georgia
1988-90	Southern Union State Jr. College - Opelika, Alabama

Professional Experience
2008-Current	Technical Architect/Senior Subject Matter Expert, Amdocs (Contact with AT&T) Implemented FL Extended Area Service (EAS) expansion, adding over 2M calling points while coming in under budget. Migrated/ported and upgraded many applications and systems between LINUX (Red Hat/SuSE) and UNIX (HPUX/Solaris).
2007	Technical Architect, AT&T Employee commendation for implementing State Commission ordered service restoration to 7 central office switches that were destroyed during Hurricane Katrina; about 4,000 customers were impacted. Implemented expanded local calling area expansions that impacted over 200,000 AT&T customers by giving them larger calling areas. Mechanized system interface to feed billing control data of banded area measured service into SimCall for billing simulations. Implemented a reign wide V&H coordinate upgrade on schedule in spite of multiple roadblocks.
2004-2007	Senior Manager of Pricing Strategy (Senior Programmer/Analyst), BellSouth Garnered multi-millions in annual benefits by designing data feed allowing BellSouth's billing of switched access usage. Saved Network Services 2.2 annual head count by mechanizing system feeds. Laid the groundwork to create best in class pricing, usage analysis, and carrier access analysis tools for strategic pricing by directing IT equipment ordering (including hardware and software), installation, and configuration of multiple large (1TB) database warehouse layouts (Oracle 8i/9i/10g). Targeted top 20% of high value customers for senior management by coordinating data feeds and assisting in creating ISP/broadband study. Recovered company assets to assist in Hurricane Katrina losses by coordinating building equipment round up. Managed projects, served as team lead, and developed solutions that fit the client specifications and came in under budget. Migrated/ported and upgraded many applications and systems between DOS/Windows (1.3/9x/NT/2000/XP), LINUX (Red Hat/ Mandrake/ SuSE), and UNIX (HPUX/Solaris).
1996-2004	Manager in Usage Analysis (Programmer/Analyst), BellSouth Reduced internal maintenance by 35% and increased client's update control by designing a customized reporting system, which allows clients access to control their data feeds and reports. Developed applications for updating databases, pushing data to remote sites, customizing reports, downloading data files, and navigating departmental web site. Reduced cost by developing web interfaces and reports to mechanize paper-reporting systems of over 1800 pages that had to be shipped out to multiple office locations across the region. Mechanized system interfaces to allow users a single point web access for multi-system changes including cross system runs, logs, and data transfers.
1995	Contract Programmer/Analyst, Business Ventures Inc. (Contract with BellSouth) Reduced application system size requirements 92% by developing compression system to take advantage of data structure needs (use structured binary records with bit flags to minimize file size). Reduced manual efforts by 94% by redesigning existing data structures and programs eliminating redundant manual input, providing program efficiency, and guarding against user errors.
1992-94	Lab Assistant/Tutor (Mainframe/PC Environment), Troy State Computer Lab Answered questions concerning using software (OS's, compilers, utilities, etc.), tutored students in languages, editors, system efficiency, and solved logic problems.

Independent Contractor
2001-Current	Photographer Captured weddings, birthday parties, family reunions, and other special occasions using a digital still camera to create photo CDs and prints. Digitally edited photos to create customized collages, repair water and time damage, or cleanup red-eye and blemishes per client needs.
2000-Current	PC Repair/System Assistance/Teacher/Tutor Assisted and taught clients how to resolve software and hardware problems, installations, upgrades, and repairs. Helped clients determine the best system for the required needs and budget. Taught clients how to build websites, home networks, write programs, or use software.
1999-Current	Website Host/Designer/Programmer Assisted clients to have a better web presence by hosting, designing, and maintaining both business and personal websites.